I recently came across a problem when trying to install the Office 365 desktop apps configurator. The machine in question was a Windows Vista Home Premium SP2 Running with Office 2007 SP3. When I tried to install the apps configurator I received this message….

Checked Windows update again to make sure everything was up to date, as Microsoft advise it should be. Turns out the culprit was actually SP3 for Office 2007! Apparently Microsoft are aware of this issue and working on a hot fix for it, but for now you have to uninstall SP3 completely!

To do this download the Service Pack uninstall tool for Office 2007, which can be found here.

Extract the files to a location on your hard drive, open command prompt and navigate to the directory you extracted the files to. Run the following command to check if there are valid patch releases that can be uninstalled:

oarpman.exe /report

If you have SP3 you should see at least 10 patch updates with the label O12SP3. To remove the patch updates run the following:

oarpman.exe /remove O12SP3

This might take a while before it looks like it’s doing anything, but eventually you’ll see the patch updates being removed within the command prompt window. You will be prompted to reboot once complete.

Related posts:

1. Microsoft Office Outlook 2003: Out of Office – The command is not available
2. Microsoft Office 365 is on its Way….
3. Microsoft Office 365 is out of beta!
4. Microsoft Office 365 – Word Web App encountered an Unexpected Error
5. Microsoft Office files slow to open from network share on SBS 2008 from Windows 7 Clients

Tags: desktop apps configurator, Microsoft Office 365, Office 2007, SP3, Windows, windows vista

This entry was posted on Tuesday, January 31st, 2012 at 3:58 pm and is filed under IT Blog | Small Business Blog. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.