So we blogged last month about how the onset of winter can cause no end of problems for your business. Plummeting temperatures, gridlocked roads, staff stuck at home and unable to get to work… it really is snow joke (sorry).
If you missed that post, check it out here.
It looks at how cloud computing can help you avoid all the pitfalls of snow days. We touched briefly on how telecoms fits into this and promised we’d look at it in more detail in a future blog. We always keep our promises, so here goes…
Imagine the scene…heavy snow and freezing temperatures means more than 50% of your workforce are physically unable to leave their houses. You’re working with Office 365 (like we talked about here) so it’s no problem. Or is it? What about all those phones ringing off the hook in the office while your staff are cosied up working in their onesies in front of the fire?
VoIP. That’s your answer. It stands for Voice Over Internet Protocol and that’s exactly what it does…. Your voice data travels over the internet instead of over a telephone line. Which means, that as long as your employees have the internet at home, they can make and receive calls on your main business phone line just as they would from the office.
They’ll need IP enabled handsets to plug in at home, or even simpler you can install softphone software onto their laptops and with the use of a headset they can make and receive the calls through their computers.
So, they’re sat at home, a customer rings your regular main business number and it will ring not only in the office, but also in each of the houses of the team members logged in. You can also transfer calls to and from their usual DDIs, so as far as productivity is concerned it actually makes no difference whether they’re in the office or not.
We use VoIP at Axon (of course we do) and it really is a game changer. The call quality is excellent, you can make calls to anywhere in the world and keep this one to yourself, but it’s actually more cost effective.
It’s easy to get started. A good, reliable internet connection at your office, IP-enabled telephone handsets or softphone software, oh and a good VoIP provider. We know one of those Look here.
So if you want to know a bit more, give us a call. Check out the quality while you’re at it because we’ll be answering that call on our all singing all dancing VoIP system. Sorry, I’m just showing off now… 0845 313 0025