Telephones

Problems with Embedded Voicemail in Avaya IP Office IP500

Posted by Pete on Wednesday, June 30th, 2010

A customer was recently experiencing problems retrieving voicemails left by external callers. When playing back the recordings, the messages were distorted to the point where it was impossible to comprehend the information needed to return the call.

Researching into this, I discovered that in order to resolve the problem, the codec must be changed.

IP Office selects G.729(a) 8K CS-ACELP by default. This is one of the low bandwidth codecs. By changing this to G.711 ALAW 64K – one of the high bandwidth codecs – the problem can be easily solved.

  • Open and log into IP Office Manager
  • Select “System”
  • Click on the “Telephony” tab
  • Select “Telephony” again
  • Go to “Automatic Codec Preference” and select G.711 ALAW 64K from the drop-down menu
  • Click on “OK” and then on the disc to save the change

The system will then require a re-boot and NOT a merge. It is usually best to choose the “when free” option to ensure that the phone system will only reboot when it is not being used.

Users will then need to log back into their phones.

Once the codec has been changed, saved and the IP Office re-booted, all voicemails should be of a sound audible quality.

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Axon Occupational Health & Technology at its best with the Avaya IP 500 Telephone System.

Posted by Pete on Tuesday, August 18th, 2009

Acorn offers a service that is second to none when it comes to health and technology.

The reason why Acorn has opted for Avaya is due to its ad-hoc call recording facility. Acorn is shortly going to be offering a service where your staff can contact them directly before the start of work to report any sickness.  To me this is would be a great weight of my mind knowing when an axon employee called in sick that acorn takes the call and  gives that person the appropriate advise and I was given a report advising axon as to what appropriate actions were taken to help the employee when sickness occurs.  Acorn have recently invested in a bespoke database assessment system which will allow them to provide the customer reports quickly and efficiently.

Axon have provided both the Avaya IP 500 and the Database Assessment System and wish Acorn every success with their new service offering.

With the recent Swine Flu epidemic, Andrew Burrows, Director has sent me a PDF document, should you have any concerns about swine flu give Andrew Burrows or Isabel Burrows a call on 01260 277797.

www.acornoh.co.uk

pandemic-flu-briefing-note3

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What’s new with Axon for 2009

Posted by Andrea on Wednesday, January 21st, 2009

axon are on track to becoming an Avaya Business Partner…..

axon can now offer Installations, Migrations and Maintenance for the Avaya Telephone Systems.

As part of the never ending strive to make our life’s easier by using and integrating with technology to lowering costs/risk, gain reliability and protect our investments axon turn to Avaya.

Not sure why but I really love telecommunications (sad I know), I was talking to a customer the other day who has the Avaya telephone system, they had been told by their current provider they were unable to have incoming telephone numbers appear on their digital handsets, which was not true from this conversation we talk for another half an hour about the other features the system is capable of doing out of the box, and from this next year axon will have the opportunity to quote for the maintenance.

Conference Calling: – My personal favorite
I love this facility it’s not like the olden days where you put people on hold and connect them all in – now set direct dial numbers and a pin codes to join the meeting (how easy it that!).

Call Recording:
If your company has anything to do with compliance or offers medical advice over the phone companies should be looking in to call recording by March 2009 and Doctors offering advice via the phone by 2010.

Finance:
We will also able to offer true 0% finance over 3 years, meaning at the end of the term you can buy the system for a £1!!

News: End of Life Kit
SDX INDeX Maintenance will no longer be offered by May 2009 – Avaya are offering discounts to upgrade/migrate your existing telephone system to the IP Office range.

If you would like to talk to axon about how we can improve your communication internally and externally or would like a demonstration of the IP Office 500 capabilities please call axon for more details 0845 313 0025 or email avaya@axon-it.com

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