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Posts Tagged ‘Microsoft Dynamics CRM’

Microsoft Dynamics CRM Email Router Service Fails to Start

Posted by Mark on Wednesday, December 14th, 2011

When the Microsoft Dynamics CRM Email Router Service fails, it will not be possible to send or receive emails in CRM. The cause of the service failure is a corrupt .xml file named Microsoft.Crm.Tools.EmailAgent.SystemState.xml. Deleting the file and restarting the email router service will resolve the problem. A new .xml file is created when the service has been restarted.

The Event Viewer Application log will have errors containing the following information:

Log Name:Application

Source: MSCRMEmail

Event ID: 0

#16192 – The E-mail Router service could not run the service main background thread. The E-mail Router service cannot continue and will now shut down. System.Configuration.ConfigurationErrorsException: The E-mail router service cannot access system state file Microsoft.Crm.Tools.EmailAgent.SystemState.xml. The file may be missing or may not be accessible. The E-mail Router service cannot continue and will now shut down. —> System.Xml.XmlException: Root element is missing.

at System.Xml.XmlTextReaderImpl.Throw(Exception e)

at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

at System.Xml.XmlDocument.Load(XmlReader reader)

at System.Xml.XmlDocument.Load(String filename)

at Microsoft.Crm.Tools.Email.Providers.ConfigFileReader..ctor(String filePath, ServiceLogger serviceLogger)

at Microsoft.Crm.Tools.Email.Providers.SystemState.Initialize(ServiceLogger serviceLogger)

at Microsoft.Crm.Tools.Email.Agent.ServiceCore.InitializeSystemConfiguration()

— End of inner exception stack trace —

at Microsoft.Crm.Tools.Email.Agent.ServiceCore.InitializeSystemConfiguration()

at Microsoft.Crm.Tools.Email.Agent.ServiceCore.ExecuteService()

The problem is easy to fix, just follow these steps:

Open Windows Explorer and show Hidden Files and Folders.
Locate the folder C:\Program Files\Microsoft CRM Email\Service.
Delete the Microsoft.Crm.Tools.EmailAgent.SystemState.xml file.
Open Services console and restart the Microsoft Dynamics CRM E-mail Router Service.

See Microsoft KB article 954522 for more details.

According to Microsoft this problem has been addressed in Dynamics CRM 4.0 Update Rollup 13 and Dynamics CRM 2011. Click here for more information.

Tags: CRM, email, Email Router Service, Microsoft, Microsoft Dynamics CRM
Posted in IT Blog | Small Business Blog | No Comments »

axon IT Scores New Business Hat Trick

Posted by Anna on Tuesday, April 20th, 2010

axon IT has secured a hat-trick of account wins in the last couple of months, securing over £100,000 worth of new business.

These include a contract with Macclesfield firm Inglewood Engineering Consultancy, industry experts in the fields of hazardous area compliance/inspection, electrical compliance, DSEAR Risk Assessment, and project management. axon IT is assisting the business with an office move onto Tytherington Business Park with the supply and installation of a new state of the art telephone system.

Datrix Training – a national training solutions provider of information technology and management skills – has commissioned axon IT to refresh their infrastructure and to introduce up-to-the minute virtualisation technology within the business.

Mark Norse, Training Managing Director for Datrix said: “When we decided the time was right to refresh our infrastructure we spoke to several potential partners. axon IT scored highest of all and in every area. Our senior management team were impressed by their plans to improve our systems and we are delighted to be working them.”

Finally, axon IT has installed a new IT infrastructure and introduced the Microsoft Dynamics CRM package for Pat Price Ltd. Pat is a clinician and a recognised expert in oncology treatment. She will be using the new system for the management of her considerable case workload in her medico-legal practice. She is also using it in partnership with her husband Terry Jones to manage their new imaging consultancy business; The PET Research Advisory Company (www.the-pra.co.uk).

Commenting on the new business wins axon IT Director Graham Fern says: “It is great to welcome the three new clients into our business – all with very specialist requirements.

“We are very much looking forward to working with the companies in providing long term solutions to assist them in developing their businesses.”

Press Information:-
For more information, photography or an interview with the senior management team please call Anthea Fosti at Zeus Public Relations Limited on 01260 271429 / 07971437042 or email anthea@zeuspr.co.uk.

Tags: account wins, Microsoft Dynamics CRM, new business, telephone system
Posted in IT Industry News | No Comments »