What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a customer relationship management (CRM) solution, that's hosted in the cloud. It lets you consolidate your sales, marketing and customer service data into a single platform to provide a seamless user experience from any location and on any device.

This enables you to give a better customer experience and maximise sales opportunities by giving your sales and marketing teams anywhere access to the information they need, when they need it – across PC, phone, tablet, and laptop – from anywhere with an internet connection, enhancing productivity and giving a holistic view of customer behaviour.

With the relevant information at your fingertips, you can connect with your customers and unlock opportunities at the right time to provide better customer service and grow your business.

Manage customer relationships in the cloud

As a fully managed cloud-based product, Microsoft Dynamics 365 can reduce your server overheads with all software upgrades and licensing requirements handled by Microsoft. And it’s flexible – the system can be adapted and designed to suit virtually any business processes giving you a bespoke customer relationship solution that works for your individual company needs.

Microsoft Dynamics CRM online works together with Microsoft Office 365 to combine the benefits of SharePoint Online, Skype for Business and hosted Exchange.

Microsoft Dynamics 365

So what can you do with Microsoft Dynamics 365?

  • Use customer data to monitor behaviour and personalise the user experience
  • Stay connected to customers to unlock opportunities and encourage loyalty
  • Implement bespoke customer engagement processes
  • Collaborate with colleagues quickly and easily
  • Track, monitor and maximise opportunities via interactive dashboards and visualisations
  • Ensure consistency across teams
  • Track what your customers are saying online and respond to sales opportunities on social media with Microsoft Social Engagement
  • Connect with your customers, colleagues and partners - wherever, whenever

Customer satisfaction comes from really knowing your customers, and with the holistic approach to customer service and sales that Microsoft Dynamics 365 brings, you can empower your teams to deliver amazing customer experiences and ultimate opportunity for growth.

To find out more, contact Axon, your CRM online company, to find out more.

Axon are a Microsoft Gold Partner company.

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