We’re always on the lookout for like-minded bright sparks, so if you think you’ve got what it takes, and you like the look of Axon, check out our vacancies below or send your CV over to recruitment@axon-it.com and we’ll be in touch.

Senior Support Engineer

We're looking for a Senior Support Engineer to join our busy Macclesfield service desk.

Primary objectives and responsibilities:

1. Undertake and execute problem and incident resolution activity focused on Microsoft Server/Client Systems and Cloud platforms.
2. Act as a point of escalation for the customer and internal operations teams.
3. Be an escalation path for issues of a more technically complex nature.
4. Provide effective communications and IT strategy to our customers
5. Assist in developments and delivery of sales proposals and technical project design.
6. Participate in technical project delivery and post project support.

Professional and technical capabilities:

1. Must be a team player who effectively contributes to team success and is able to work both collaboratively and independently.
2. Suitable experience in a senior technical role with enterprise class hardware, cloud systems, communications equipment, operational platforms, applications, server components, networking components and common architectures.
3. 2 years working with Microsoft Office365 migrations and administration.
4. Well organised person with good time management, planning and co-ordination skills.
5. Ability to work under pressure.
6. Ensure standards are adhered to and enforced when needed.
7. Adaptable to new technologies, high level of monitoring, diagnostic and problem solving skills, with a keen eye for detail and wide ranging experience in the implementation, customisation and/or support of system components.
8. Full driving license and own transport.


Salary on application.

To apply for this position, please forward your CV to recruitment@axon-it.com.


Cloud Support Engineer

We're looking for a Cloud Support Engineer to join our busy Macclesfield servicedesk.

Primary objectives and responsibilities:

1. Log and resolve support requests that come in via all methods of communication and work to return systems back to normal service with agreed services levels. If this is not possible, you will liaise and escalate cases where appropriate.

2. Monitor and responding to system alerts.

3. Attend customer sites when required to facilitate incident management, orders and service request resolution.

4. Build customer hardware orders to specification, deliver and install as and when required.

5. Ensure that service desk SLA’s are met and that personal KPI’s are observed.

Professional and technical capabilities:

• Must be a team player who effectively contributes to team success and is able to work both collaboratively and independently.

• Excellent customer services skills and telephone manner

• At least 1-year experience dealing with Microsoft Office 365 technologies.

• General networking skills such as TCP/IP, DNS, DHCP

• At least 3 years working with IT hardware, Microsoft Client operating systems and applications (MS Office).

• Some experience of dealing with Microsoft server technologies such as AD, Exchange and Hyper-v

• Full driving license and own transport.

• Sound analytical and problem solving abilities.

• Ability to work under pressure.

Salary on application.

To apply for this position, please forward your CV to recruitment@axon-it.com.